Frequently Asked Questions

Returns

  1. What do I do if I'm unhappy with my purchase?
    • We offer 30-day no-questions-asked returns. Please let us know you will be returning the item and we will send you a shipping label. When we receive the item back in its original condition, we will issue a refund for the item amount. Buyer pays shipping both ways.
  2. How long does it take to process a return?
    • Once we receive item back in its original condition, we issue the refund back to the originally form of payment with 1 business day.

Shipping

  1. Which shipping carrier do you use?
    • Typically we use FedEx Ground for larger items and USPS for smaller items. Expedited services are also available.
  2. How do you insure the artwork?
    • For items over $750 we require a signature upon delivery and insurance. We use a third-party insurer.
  3. If I buy more than one item, will you ship them together?
    • Yes, we will always combine like items if we can and pass the discount on to you! Please let us know if/when you are buying multiple items so we can send you an updated invoice with the correct shipping charges.
  4. What do I do if something is damaged in shipping?
    • CONTACT US IMMEDIATELY! Please send us pictures of the packaging and the damaged item so we can start a claim with the shipper/insurer. We will send you a return shipping label. As soon as we receive the item back, we will issue a full refund including original shipping. If the damage is minor and you'd like to keep the item, we offer partial refunds.
  5.  Why is shipping so expensive?
    • Shipping costs depend on a variety of factors such as distance, dimensions of the item, and shipping service you select. Some of our items are very large and/or heavy. When they are going from California to New York (for example), they can get very, very expensive. WE DO NOT MAKE MONEY ON SHIPPING! We charge a flat $4 handling charge to cover boxes and packing materials, and then we charge you exactly what we get charged. In the rare event you are overcharged for shipping, we will immediately refund the overages.

Payment

  1. What types of payment do you accept?
    • We can send you invoices through PayPal or Square. We also can take a credit card over the phone. Personal checks and money orders are accepted but artwork will not ship until the funds have cleared (up to 2 weeks).
  2. When do you require payment?
    • Payment is required within 3 days. If you need more time to pay, please let us know.
  3. Do you offer layaway?
    • Yes, we offer layaway for up to 6 months with 20% down and 0% interest. If you decide to abandon the purchase, we will issue store credit for any monies received. We will not refund any payments.